Refund Policy
We are unable to accept returns. However, if you have any concerns regarding your order, please feel free to contact us at contact@sayakamatcha.com with your order number.
We will be able to assist you and will work to resolve any issues within 10 days of receiving your order.
Damaged or Incorrect Items
Please check your order upon arrival. If you receive an item that is damaged, defective, or incorrect, please reach out to us as soon as possible so we can assess the issue and provide a solution.
Shipping Policy
Shipping Area:
We ship exclusively within Switzerland.
Shipping Costs:
- Free Shipping: We offer free shipping for orders over CHF 50
- Standard Shipping: For orders under CHF 50, a shipping fee of CHF 8.50 applies.