Last Updated: 03/03/2025
This Privacy Policy describes how Sayaka Matcha (the “Site,” “we,” “us,” or “our“) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from sayakamatcha.com (the “Site“) or otherwise communicate with us regarding the Site (collectively, the “Services“).
For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.
2. How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources. The information we collect and use depends on how you interact with us.
In addition to the specific uses outlined below, we may use the information we collect about you to:
- Communicate with you,
- Provide, improve, and personalize our Services,
- Comply with legal obligations,
- Enforce our terms of service, and
- Protect or defend our rights and the rights of our users or others.
3. What Personal Information We Collect
The types of personal information we collect depend on how you interact with our Site and Services.
A. Information You Provide Directly
We collect information that you submit to us through the Services, including:
- Contact Details: Your name, address, phone number, and email.
- Order Information: Your name, billing address, shipping address, payment confirmation, email, and phone number.
- Account Information: Your username, password, and security details.
- Customer Support: Any information you choose to provide when contacting us.
Some features may require you to provide this information. If you choose not to, you may not be able to access certain features.
B. Information We Collect Automatically (Usage Data)
We collect information about your interaction with the Site, including:
- Device Information (e.g., type of device, operating system, browser type).
- Usage Data (e.g., pages visited, time spent, clicks, and referring website).
- Network Connection Details (e.g., IP address and browsing history).
This data helps us analyze and improve our Site.
C. Information We Obtain from Third Parties
We may receive information from third parties such as:
- Service Providers (e.g., Shopify, our payment processors, and logistics partners).
- Advertising and Analytics Partners (e.g., social media platforms and marketing agencies).
All third-party data is treated according to this Privacy Policy.
4. How We Use Your Personal Information
| Purpose | Legal Basis (GDPR) |
| Providing Products & Services (e.g., processing orders, managing accounts, arranging shipping) | Contractual necessity (Art. 6(1)(b)) |
| Marketing & Advertising (e.g., sending promotional emails and targeted ads) | Legitimate interest (Art. 6(1)(f)) |
| Security & Fraud Prevention (e.g., monitoring transactions for fraud) | Legitimate interest (Art. 6(1)(f)) |
| Customer Support & Service Improvement (e.g., responding to inquiries and analyzing user interactions) | Legitimate interest (Art. 6(1)(f)) |
If you are an EEA resident, you may opt out of marketing communications at any time.
5. Cookies and Tracking Technologies
Like many websites, we use cookies and similar tracking technologies to:
- Improve your experience,
- Analyze website traffic, and
- Personalize content and ads.
You can disable cookies in your browser settings, but doing so may affect your experience on our Site.
6. How We Share Your Personal Information
We may share your personal information under the following circumstances:
| Category of Data | Shared With |
| Contact & Order Information | Payment processors, logistics partners |
| Account Information | IT service providers, security partners |
| Usage Data & Analytics | Marketing and advertising partners |
We do not sell or share your personal information without consent.
7. Third-Party Websites and Links
Our Site may contain links to third-party websites. We are not responsible for their privacy policies. We encourage you to review their policies before sharing any data.
8. Children’s Data
Our Services are not intended for children under 16, and we do not knowingly collect their personal data. If you believe a child has provided us with personal information, contact us to have it removed.
9. Security and Retention of Your Information
We implement strict security measures to protect your personal information. However, no system is 100% secure.
We retain personal data as long as necessary for legal and operational purposes, after which it is securely deleted.
10. Your Rights Under GDPR
If you are a resident of the European Economic Area (EEA), you may have the following rights:
| Right | Description |
| Access | Request a copy of your personal data. |
| Deletion | Request deletion of your data. |
| Correction | Request correction of inaccurate data. |
| Data Portability | Request transfer of your data to another service. |
| Opt-Out | Object to processing for marketing purposes. |
| Restrict Processing | Limit how we use your data. |
| Withdraw Consent | Withdraw previously given consent. |
To exercise any of these rights, contact us at [insert contact email]. We may request identity verification before processing your request.
If you are unsatisfied with our response, you may lodge a complaint with your local Data Protection Authority (DPA).
11. International Data Transfers
Your data may be processed outside of Switzerland and the EEA. When transferring data internationally, we rely on:
- Standard Contractual Clauses (SCCs) approved by the European Commission, or
- Adequacy Decisions for countries with sufficient data protection laws.
For more details, contact us at sayaka.matcha@gmail.com.
12. Contact Us
If you have any questions about this Privacy Policy or would like to exercise your rights, you can reach us at:
📧 Email: sayaka.matcha@gmail.com
For GDPR-related inquiries, Sayaka Matcha is the data controller of your personal information.